ICB: Institute of Certified Bookkeepers

General ICB FAQ's 24

• Who is ICB and how does ICB work?
• Want to obtain your ICB qualification? Read here to find all the answers
• Where can I study ICB?
• Will I find employment after doing an ICB course?
• I need help with Support Material, USB's, Pastel Codes or Text Books

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Recent Announcements and Updates 1

• !!CHECK HERE FIRST!! Live Update on Platform Statuses

New student FAQ’s 10

• How to Register as a New Student?
• How to get started
• How to Enter for Exams?
• Can I study independently?
• ICB's Annual Student Registration Fee and how to pay it

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Student Portal FAQ's 4

• What is the Student Portal and how to use it
• Student Portal: Unable to Login?
• How to update my personal details or college?
• I would like to change from a College Provider to a different one/another option

Timetables and How to Book 6

• Upcoming Cut-off Dates: Entries, Postponements & Result Releases
• Exam Dates, Timetables and Venues
• The 2023/24 Exam Timetable: April 23 to March 24
• The 2024/25 Exam Timetable: April 24 to March 25
• How to book for an exam?

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Exam Bookings - FAQ's 15

• I want to enter for an exam but the venue does not appear
• How to complete the ID Verification process_Updated 21/07/2022
• Why is my credit balance not allocated to my invoice?
• What if there's no ICB exam centre near where I live?
• I want to enter for an exam but it is not available to select?

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General Course FAQ's 27

• Are ICB Courses Recognised by other institutions?
• The 2023/24 Prospectus
• The 2022/23 Prospectus
• How do the fees work?
• How much does a course cost per year?

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Digital Portfolio FAQ's 12

• PoE Completion Deadlines, Checklists and Exam Disqualifications
• How to Complete Your Digital PoE 2022/ 2023
• How do I know that my 2022/3 portfolio is complete?
• Tips on question formats in PoE assignments, tests and exams
• When and where do I submit my ICB Assignments and Tests?

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Technical Queries on Macci 6

• How to install Chrome on your PC
• Macci (Digital PoE): Unable to Login?
• Issues with completing my test on my digital portfolio
• Technical upload issues on my digital portfolio (Macci)
• Technical issues when writing a test

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Online Exams - FAQ's 15

• Online Exams - An overview in videos
• What you can do in the online exam room? (Assessment Policy S7)
• If you online exam is unsuccessful? (Assessment Policy S13)
• Paper-Based vs Online Exams - What are the Differences?
• Are the online exams timed and how much time is allocated?

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Online Exam Setup, Tech specs etc 5

• Technical specifications for Online Exams (from April 2021)
• Technical system checks before the online exam
• Trouble shooting the Online exam (Loadshedding/connectivity etc)
• How to contact ICB support on exam day
• Examples of Network Connections

Exam Re-Bookings & Postponements 3

• How to do a voluntary Postponement of an exam? (with fee)
• How to Request a Mitigating (No Charge) Postponement?
• Why and how to cancel an upcoming exam booking?

Results 16

• How to review your Results [from April 21 onwards]
• How and when to get Exam Results?
• I failed my exam, what should I do?
• How to understand the Business Literacy Results?
• How and when to apply for a Re-write?

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Certificates 3

• Certificates - when do I get these?
• Can I get a Certificate Reprint
• Do I graduate when I finish a diploma with ICB?

Recognition of Prior Learning FAQ's 2

• Recognition of Prior Learning (Credits/Exemptions)
• Completing the RPL PoE

Learnerships, Bursaries and BEE points 5

• Does the ICB offer bursaries?
• ICB's role in Learnerships programmes
• What is a learnership, who qualifies and what are the requirements, roles and responsibilities of the various parties?
• What are the benefits of learnerships for employers and learners?
• Training and development benefits for BEE points

ICB Policies 8

• ICB Assessment Policy
• ICB Exam Irregularities Policy
• ICB Student Malpractice Policy (Code of Conduct)
• ICB External Social Media Policy
• ICB Exam Invigilation Irregularity Policy

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Exam Bookings and Student Monitoring 6

• Need some assistance with MACCI?
• How to Book an Exam on the Provider Portal
• Monitoring Student Progress on MACCI
• How to access student formative results on Macci
• Provider Access to MACCI

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Center Administration & Resources 12

• COVID-19 Compliancy
• Provider Declaration
• Final Dates for Achievement
• Curriculum from 2021/2022 onwards
• Where do I find the Training Provider Resources on the website?

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New Center Accreditations 1

• How to become an accredited ICB training provider

Process Doc's 1

• July college exam postponements using voucher on Provider Portal_Update 180802021