ICB: Institute of Certified Bookkeepers

General ICB FAQ's 5

• Who is ICB and how does ICB work?
• How to get started?
• Are ICB Courses Recognised by other institutions?
• When can I start with my ICB studies?
• How to go about Self Study with ICB?

New student FAQ’s 8

• How to Register as a New Student?
• What are the entry requirements?
• ICB's Annual Student Registration Fee and how to pay it
• How long does an ICB course last?
• Can the ICB send me study material, or help me solve technical questions?

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Programme & Course FAQ's 7

• The 2025 Prospectus
• ICB Programmes,Subjects, Curriculums & Course Outlines
• Your route to a Degree and further progression options
• Support Material, USB's, Pastel Codes or Text Books
• What type of study options are there?

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Employment and Future Prospects 3

• Will I find employment after doing an ICB course?
• I would like to apply for a position
• How to recruite the best staff for financial vacancies

NQF Qualification Changes and IQB (UK) 2

• Understanding IQB and Its Role
• ICB changes and IQB? What does it mean?

Timetables and How to Book 5

• How do Exam Dates, Timetables and Venues work?
• The Exam Timetables
• How to book for an exam?
• How to check what Qualifications a student is registered on?
• How to check Exam Bookings and get Exam Confirmation Letters?

Costs, Fees and Payments 7

• Fees list
• How do the fees work and what's included?
• How to pay? (ICB Banking Details)
• How to get invoices and check payments?
• Can I re-allocate payments made to another course?

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Exam Bookings - FAQ's 9

• What if there's no ICB exam centre near where I live?
• I want to enter for an exam but the exam or venue does not appear
• Info and how to complete the RTAP Dissertation?
• I missed the deadline and need to submit a late exam entry
• Changing exam type between ONLINE and PAPER exams

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General Course FAQ's 5

• How many exams are there per subject?
• I did an ICB course long time ago, can I continue?
• Can I get past exam papers or my previously marked exam paper?
• How many subjects may you do at a time?
• Can I transfer from one college to another?

Student Portal FAQ's 4

• What is the Student Portal and how to use it
• Student Portal: Unable to Login?
• How to update my personal details or college?
• I would like to change from a College Provider to a different one/another option

Digital Portfolio FAQ's 6

• How long does a Portfolio of Evidence (PoE) take to reach me?
• How to complete the ID Verification process?
• PoE Completion Deadlines, Checklists and Exam Disqualifications
• When and where do I submit my ICB Assignments and Tests?
• What to do when you can no longer access your PoE before the exam?

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Technical Queries on Macci 6

• How to install Chrome on your PC
• Updating to the latest version of Chrome
• Technical issues with completing a test
• Technical upload issues on my digital portfolio (Macci)
• Macci (Digital PoE): Unable to Login?

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Online Exams - FAQ's 4

• Paper-Based vs Online Exams - How do they differ?
• Tips on question formats in PoE assignments, tests and exams
• I type slowly, I’m afraid I won’t complete my assessment on time
• How will the marking of an online exam differ from a paper-based exam?

Online Exam Rules 4

• Online exam room Rules (Assessment Policy S7)
• Online exam start time
• What happens if your online exam is unsuccessful? (Assessment Policy S13)
• Student Responsibilities in online exams

Online Exam Setup & Troubleshooting 7

• Technical Specifications for Online Exams
• Student System Checks
• Trouble shooting the Online exam (Loadshedding/connectivity etc)
• Mic, Webcam and Third Party Blocks
• How to take a screenshot

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Exam Re-Bookings & Postponements 3

• How to do a voluntary Postponement of an exam? (with fee)
• How to Request a Mitigating (No Charge) Postponement?
• Why and how to cancel an upcoming exam booking?

Getting my Results 8

• How and when to get Exam Results?
• How and where to review your Results
• Need a transcript of results?
• Why does the exam results take so long to be released?
• Why have I not yet received my exam results from my provider?

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Result Queries, Re-writes and Remarks 9

• How to understand the Business Literacy Results?
• Can I and how to request a Re-mark?
• How are the marks made up?
• Can I get my PoE or exam script back?
• I failed my exam, what should I do?

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Certificates 5

• Certificates - which ones do I get and when?
• Can I get a Certificate Reprint
• Do I graduate when I finish a diploma with ICB?
• IQB Subject and Programme Certificates
• Subject certificates from IQB

Recognition of Prior Learning FAQ's 2

• Recognition of Prior Learning (Credits/Exemptions)
• Completing the RPL PoE

ICB Policies 8

• ICB Examination Policy
• ICB Exam Irregularities Policy
• ICB Student Malpractice Policy (Code of Conduct)
• ICB External Social Media Policy
• ICB Exam Invigilation Irregularity Policy

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ICBA and other organisations 4

• How do I get tax practitioner status?
• Does ICB accept NSFAS funding?
• What are the Guidelines for SARS Practitioner Status?
• ICBA closure

Recent Announcements and Updates 3

• !!CHECK HERE FIRST!! Live Update on Platform Statuses
• Damelin concerns with regards to qualifications
• Potential Fraud with Debit Order Scam

Webinars and CPD 3

• How to purchase a Webinar Replay on Macci
• How to purchase a Live Webinar on Macci
• Webinars hosted by ICB

Learnerships, Bursaries and BEE points 5

• Does the ICB offer bursaries?
• ICB's role in Learnerships programmes
• What is a learnership, who qualifies and what are the requirements, roles and responsibilities of the various parties?
• What are the benefits of learnerships for employers and learners?
• Training and development benefits for BEE points

Exam Bookings and Student Monitoring 6

• Need some assistance with MACCI?
• How to Book an Exam on the Provider Portal
• Monitoring Student Progress on MACCI
• How to access student formative results on Macci (EDITING IN PROGRESS)
• Provider Access to MACCI

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Center Administration & Resources 12

• COVID-19 Compliancy
• Provider Declaration
• Final Dates for Achievement
• ICB programmes
• Where do I find the Training Provider Resources on the website?

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New Center Accreditations 1

• How to become an accredited ICB training provider

Process Doc's 2

• July college exam postponements using voucher on Provider Portal_Update 180802021
• How to pay an ICB Annual Registration fee for your students

Admin Items 3

• How to get in contact with the ICB
• Email Resubscribe
• Testimonial request letter