First make sure that you are trying to log onto the Macci platform and not the Student portal.
You will see this login page:
If you have forgotten your username then you can refer back to the email you received when you registered on Macci for the first time.
You would have changed your password when you first logged in, but if you have forgotten what this was, you can click on the "Forgotten your username and password?" tab on the login page (as shown in the image).
This will ask you to add your username or email address to reset your password. An email will then be sent to you with a new password.
No Email received:
You will only receive a login details email for your digital portfolio when you are registering for your FIRST digital portfolio. You will not receive a login email for any additional digital portfolios and will need to use the same login details to access these.
If you are a distance student and have registered for a digital portfolio, you will only gain access to these once your payment has been processed by the ICB. Once this has been done, you will be able to access Macci and see the portfolio you have registered for on your profile.
If you are a college student, you will receive immediate access to your portfolio once it has been booked by your college. Please note that you will receive no information via email if your email address is incorrect with your college. You need to make sure that they have your correct email details before they register your digital portfolio.
NB: Remember that all communication will go to the email address you used to register on Macci.
If you have changed your email address but not updated this with the ICB, then you will not be able to reset your username or password and will not receive any communication. You will then need to contact the ICB directly and or update you email address on the student portal.
Important to note: Please make sure you use the latest version of Chrome. If Chrome does not work, please test Edge to see if the problem persists. Take note that the support for older versions of Internet Explorer has ended. This means that Microsoft no longer provides security updates or technical support for old versions of Internet Explorer (Internet Explorer (IE) 10 and older), which can directly impact the performance of your browsers. Regular security updates help protect devices so upgrading and staying current is important. Please follow this link for more information. (Please see below the different types of browsers and which are compatible).